Return Policy
Return Policy
At Glowune, your satisfaction is our priority.
If you are not fully happy with your purchase, you may request a return under the terms below.
Return Window
You may request a return within 14 days from the date you receive your order.
Return Conditions
To be eligible for a return, the item must be:
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Unused
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In its original packaging
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In the same condition as received
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Free of wear, damage, or signs of use
To start a return, please contact us:
📩 glowune@gmail.com
Once your request is approved, we will send you return instructions and the return address.
Note: Return shipping fees are the responsibility of the customer.
Non-Returnable Items
We do not accept returns for:
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Used items
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Products damaged by the customer
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Items returned without original packaging
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Sale or discounted items
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Hygiene-sensitive items (if packaging is opened)
Refund Process
Once your return is received and inspected, you will be notified of approval or rejection.
Approved refunds will be issued to your original payment method within 3–7 business days.
Damaged / Defective Items
If your item arrives damaged or defective, we will gladly:
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Replace it for free
or -
Provide a full refund
Please email us photos or video proof at:
📩 glowune@gmail.com
Lost Packages
If your package is lost in transit, we will replace or refund your order after carrier confirmation.
Need Help?
We’re here to assist you with anything you need.
Your happiness matters to us.