Shipping Policy
Shipping Policy
Processing Time:
All orders are processed within 1–2 business days.
Shipping Time:
Average delivery time is 7–14 business days, depending on location and order volume.
Order Tracking:
Once your order ships, you will receive a tracking number via email.
If you do not receive it, please check your spam folder or contact us at:
📩 glowune@gmail.com
Shipping Delays:
We work with trusted carriers, but delays can occur due to customs, holidays, or logistics issues.
If your order is delayed, we will assist you immediately.
Wrong Address Disclaimer:
Please ensure your address is correct when placing your order.
Glowune is not responsible for packages lost due to incorrect information provided by the customer.
Return & Refund Policy
Your satisfaction is our priority.
Return Guarantee
You may request a return within 14 days of receiving your product.
Requirements:
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Item must be unused
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In original condition
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With original packaging
To start a return request, contact us:
📩 glowune@gmail.com
Once approved, you will receive return instructions.
Return shipping costs are the responsibility of the customer.
Refunds
After the returned item is inspected, refunds are processed within 3–7 business days to your original payment method.
If your item arrives damaged or defective, we will replace it free of charge or offer a full refund.
Send proof (photos/video) to:
📩 glowune@gmail.com
Non-Returnable Items
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Used or damaged items (customer-caused)
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Items returned without original packaging
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Clearance/sale items
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Final-sale or personalized products (if applies)
Lost / Missing Packages
If your package is lost in transit, we will replace or refund it after carrier confirmation.
If tracking shows "delivered" but you did not receive it, please contact your local carrier. We will do our best to assist, but we cannot refund orders marked as delivered.
Need Help?
For any questions, email us anytime:
We are always here to support you